Returns & Exchanges

At Chessnut, we are committed to providing high-quality electronic chess hardware. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Ensure the device is in its original condition and include all accessories, manuals, and original packaging to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label securely to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.