Frequently Asked Questions
Everything you need to know about your Chessnut smart board experience.
How long does shipping take for Chessnut boards?
Standard international shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Does the Chessnut board connect to online platforms like Chess.com?
Yes, our boards feature seamless integration with major platforms including Chess.com and Lichess, allowing you to play online matches using a physical board.
What is your return policy for electronic chess sets?
We offer a 30-day return policy for all products in their original packaging. If you experience any technical issues, please contact our support team for a replacement or refund.
Is there a warranty on Chessnut hardware?
Every Chessnut board comes with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use conditions.
Which devices are compatible with the Chessnut app?
The Chessnut app is compatible with iOS, Android, Windows, and macOS, ensuring you can analyze games and update firmware across all your devices.
Are the chess pieces weighted for a premium feel?
Yes, all our chess sets include specially designed, weighted pieces equipped with individual sensors for accurate piece recognition and a professional tactile experience.